Shipping & Refunds

 

Shipping:  

  • For all orders, the customer is fully responsible for all customs/duties fees that may apply. Customs fees and duties vary from place to place. Please contact your local postal service for customs fees/duties information in your area.

  • Orders typically arrive within 10-14 business days. However, due to customs processing, which is fully beyond our control, it may take up to 30 days for your order to arrive.

  • Please note that although international orders have tracking, once the package goes through customs, it is no longer possible for us to gather detailed information on the whereabouts of the package. You will be notified by your local postal service if your order is being held awaiting payment of customs fees.

Packaging:  

  • We take care in packaging each order so that it arrives in perfect condition. Each print is carefully wrapped in acid free tissue paper before being placed into a poster tube.

  • If your print was shipped in a tube please follow these steps to flatten the print before framing: 1. Gently remove the print from the tube but leave the clear sleeve on. 2. Allow the print to naturally unfurl for 24 hours. 3. Place the print on a flat surface with the printed side facing down. Then lay a heavy flat item (such as a book/s) on top of the print so that the paper if fully covered. 4. 24 hours later, the print will be flat and ready to frame.

Refunds:

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot except returns, unless the item is already in transit with trackable shipping link and exceeding the 30 days.

  • The following criteria must be met to qualify for a refund: Product is defective (damaged poster) or Product is not as described (different posters ordered)

  • To complete your refund, I require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, I will not issue a refund.

  • Please note that colors may appear slightly different depending on the screen you are using.  If you are uncertain about the colors in my prints or original paintings, please contact me here and I can send you additional images to give you a better sense of the colors.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vakgraun.com.